To avoid misunderstandings and ensure you have a successful stay, please familiarize yourself with the following regulations. Apartment rental regulations on the website www.yourspain.es

1. These regulations define the conditions of short-term rental of apartments listed on the yourspain.es website. Definitions: Operator – owner of the yourspain.es portal. Owner – owner of the property offered for rent on the yourspain.es website. Guest – tenant of the apartment.

2. Booking an apartment is equivalent to reading and accepting the provisions of these regulations.

3. Reservations can be made:
   • through the online booking system on the yourspain.es website
   • by e-mail: office@yourspain.es
   • by phone: +34 602 62 00 37
   • Making a reservation constitutes the conclusion of a rental agreement between the Guest and the Owner of the property, on the conditions specified in these regulations and the price list.

4. To confirm the reservation, the Guest must follow reservation steps and make a payment of the reservation. Cancellation is possible no later than 30 days before arrival. In this case, you are entitled to a refund of 90% of the amount paid. To do this, please send an email requesting cancellation to: office@yourspain.es, stating the date and your name and surname. The refund will be made within 10 business days directly to the card with which the payment was made.

5. The apartment is rented on a daily basis. One day of stay lasts from 3:00 pm to 10:00 am the next day. This means that check-in to the apartment can take place from 3:00 pm on the day of arrival or the start of the stay, and check-out must be done no later than 10:00 am on the day of the end of the entire stay.

6. The Guest of each rented apartment cannot transfer the room to other people, even if the rental period has not expired.

7. The Owner, Operator, and Guest undertake to make every effort to implement the agreement in a conscientious and honest manner.

8. Handover of the apartment is carried out by:
   • settling the payment for the stay for the apartment reservation if the payment has not yet been made.
   • receiving the codes to the apartment door by the Guest and collecting the keys to the building and the pool. Detailed instructions on the place and method of picking up the keys and the door PIN code are sent by the Operator by email.

9. On the day of check-out, the Guest undertakes to leave the apartment no later than 10:00 am, leaving the keys that belong to that apartment on the table in the apartment and closing the door behind them. In the case of leaving before the planned date, no refund for unused and paid days will be granted.

10. Persons not registered in the apartment can stay in it from 9:00 am to 10:00 pm.

11. The Guest is obliged to observe quiet hours from 10:00 pm to 6:00 am on the entire apartment premises, including utility rooms (kitchen, bathroom, hallway, bedrooms, terraces, staircases).

12. Smoking is strictly prohibited throughout the entire apartment and utility rooms (kitchen, bathroom, hallway, bedrooms, terraces, staircases).

13. The Guest should immediately inform the Operator by email or phone about any defects that occur in the apartment during their stay.

14. All defects reported later than on the first day of the stay will be charged to the current Guests.

15. The Guest of the apartment is fully responsible for any kind of damage or destruction caused to all equipment in the apartment premises.

16. The guest is obliged to immediately inform about any damages caused by them during their stay and to cover the cost of these damages.

17. Each time the guest leaves the apartment during their stay, they are obliged to secure it by closing the entrance doors and windows, as well as turning off the heating plate, oven, and other electrical appliances that are in use.

18. The Owner and Operator shall not be liable for any loss or damage of money, documents, or other important or valuable items. We kindly ask you to always lock the entrance doors, both when you are inside the apartment and when you are absent.

19. The Operator and Owner shall not be liable for any inconveniences during the stay related to construction or finishing work that may be carried out in the building where the apartment is located, as well as interruptions in the supply of utilities.

20. Bringing pets is allowed only with the prior written consent of the Operator.

21. All items included in the apartment’s equipment (including towels) are the property of the apartment’s Owner, on whose behalf the Operator acts as an intermediary in the rental. Theft will be reported to the appropriate authorities and will be subject to financial penalties.

22. Smoking tobacco in the apartment results in a financial penalty of 200€, and the Operator reserves the right to immediately terminate the contract in such cases, which results in the guests leaving the apartment within 1 hour.

23. Losing keys, cards, or pool bands results in a financial penalty of 50€.

24. The guest is fully financially responsible for any damages caused in the apartment and in the building where the premises are located.

25. Failure to comply with the above rules will result in the immediate collection of the deposit, and may also result in the termination of the lease without the right to a refund for the stay.

26. If during the stay or on the day of departure the Operator notes any damages exceeding the deposit amount or if equipment is found to be missing, the entire deposit will be blocked and the amount to be charged will be determined within 7 days of the guest’s departure with the Owner.

27. The guest is obliged to pay the remaining calculated amount of damages in cash in the apartment no later than on the day of departure.

28. If the Operator does not note any damages on the day of departure or during the stay, they are obliged to return the deposit to the guests in the same amount as it was paid.

29. Complaints should be submitted in writing by email within 14 days from the end of the stay.

30. Complaints will be considered within 14 working days from the date of receipt of the written complaint.

31. Resolving any disputes arising between the Owner and a guest who is a Consumer is subject to the competent courts in accordance with the provisions of the relevant regulations. Resolving any disputes arising between the Owner and a guest who is not a Consumer is subject to the court competent for the Operator’s registered office.

32. In matters not regulated in the Regulations, the provisions in force in the territory of Poland shall apply.